Limited Warranty Information:

All of our products are constructed using the highest quality materials. In the event that we have not achieved our usual standard of excellence, we will repair or replace, at our discretion, within the 1 year warranty period. Fountain pumps are subject to their manufacturer’s 90 day warranty. A valid proof of purchase, with the purchase date clearly indicated, must be provided. Photos of defective merchandise will also be required to help distinguish the actual cause of the defect. Please read below for a detailed description of our warranty coverage.

Water Damage to fountains:

Fountains are not manufactured to withstand extreme temperatures. Improper storage, that allows water to freeze within a product may cause damage, is considered negligence and will not be covered under this warranty. The use of “hard water,” and/or caustic cleaners, can affect the paint or other finishes. Failure to keep the unit clean, and use of such additives/cleaners, will also void the warranty. Please note: for fountains, it is normal for some splashing to occur and protecting the immediate
surfaces is not the responsibility of Fern Creek Home.

Paint & Color (Retention and/or Loss):

The use of water will cause natural erosion to the color. This area can be touched up using standard paint. The paint is designed to protect the entire finish against breakdown of color. As with any product, all finishes with time will gradually fade and discolor. The warranty will only cover against severe or complete fading, within the first year from the date of purchase, with the above exclusion.

Procedure/Service:

Should a warranty/claim be needed, you can contact us at

customerservice@ferncreekhome.com.

When contacting Fern Creek Home you should be prepared to show proof of purchase, provide photographs, and any other information needed to validate your claim. It may be required that the defective parts be returned at buyer’s expense to our service facility. This may be necessary to distinguish between a partial or complete replacement of a defective product. The warranty does not cover any items with multiple parts; the warranty will ONLY cover the individual component of the unit/item that may be defective. Fern Creek Home, at our discretion, will repair or replace the defective product or part. If such products or parts are discontinued or no longer available, manufacturer will provide substitutes. The customer shall be responsible for all costs incurred in the removal, reinstallation and shipment to and from our service center.

Not Covered Under Warranty:

The limited warranty will NOT cover cases of damages due to: Pumps that have been run dry or without sufficient water Scale or lime deposits Inadequate care and/or neglect Environmental and/or natural elements Immersion in water, unless specified
Improper installation/storage and/or maintenance This warranty is void if the product has been damaged by accident, misuse, negligence, improper installation and/or modifications.

This includes any and/or all defects arising out of freezing water damage, hard water damage, failure to keep the unit clean and free of harmful additives such as bleach,
chlorine, etc. which affects the paint and/or parts. This warranty also does not cover any additional charges or installation, removal, disposal and/or shipping costs or consequential damage associated with any warranty claim.