Distilled or filtered water greatly reduces scale buildup in the pump and fountain, and extends longevity. Set your fountain on a towel or waterproof surface in case it splashes during set up. Fill the lower reservoir until the pump is fully submerged. After running a few minutes, check the water level at the pump; you may want to add a little more water. The water flow rate can be set with the sliding switch on the pump. Too strong of a water flow can cause

splashing. Adjust the switch to the center, then reduce or increase the water flow until you feel comfortable with the flows and the sound. A cloth placed under a tabletop fountain can prevent vibrating sound. If your fountain does not sit level, simply add a shim underneath.


If pump not working or insufficient water flow:

1] Check water level and ensure pump is fully submerged.

2] When the pump has been “off” for some time, it may take up to 10 minutes to achieve full water flow.

3] Pump sometimes needs to be re-primed when unit has been turned off for a period of time. To prime the

pump, turn the water flow sliding switch to low and place it under water. Then plug in the pump, adjust the sliding switch so that the water spurts and let it run for 30 seconds to a minute. This will allow a full flow of water to come through the fountain, eliminating pockets of air.

4] Check if the sliding switch to control water flow may have “adjusted itself” to low or off position.

5] Check the pump outlet and water tube for debris. Check the water tube for kinks.

6] Pump may be clogged. Disconnect the tube from the pump to check for clogs. Clean pump [see maintenance].

Re-prime the pump before connecting the hose. If pump is noisy:

1] Pump should be fully submerged.

2] Move pump away from the sides of the basin or place a piece of sponge or foam under the pump.

3] If fountain is set on a hard surface, placing a cloth underneath can eliminate noise and vibration.

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IMPORTANT: Water evaporates – Check water level every few days and ensure the pump is always fully submerged.

Freezing temperatures: Drain water from pump and fountain. Store indoors. If this is problematic, remove and store the pump indoors, and place a protective cover on the fountain.

Direct sunlight can fade any finish; occasional spraying with a clear acrylic can be helpful.

Clean fountain periodically with a gentle household cleaner. Avoid harsh chemicals or abrasives.

Tabletop fountains have indoor rated plugs, recommended to only use in covered areas. Outdoor fountains and pumps require more frequent cleaning. Remove debris, such as leaves, twigs and other debris from the water when necessary.

To clean pump: unplug, then disassemble and remove the filter and impeller plate. Pull gently on the impeller blades to remove the impeller/rotor assembly. Use a brush or cloth to clean the interior of the pump housing. Soaking in 50% vinegar/water solution can loosen sticky mineral deposits.

The use of a fountain care additive (available from home and garden centers) can help prevent algae and mineral deposits.